“Carers and clients are matched on specialisms, personality and interests.”
Within homecare services the ability for providers to successfully match clients to customers bespokely is vital. At Caring Hands our ‘matching process’ allows us to pair clients to Care Workers best suited in supporting their individual needs.
Caring Hands’ Registered Manager, Geraldine Brewis, explains:
“Carer to client matching not only looks at skills and healthcare needs, but explores gender, cultural needs, interests, personalities and preferences – not only ensuring high quality care can be delivered, but that positive relationships between clients and care workers can develop.”
At Caring Hands this approach is the basis to all care packages – with the organisation’s core values of promoting dignity, independence, trust and respect at the heart of everything they do. The matching process ensures that relationships can develop and carers can understand their client’s wants and needs, so if further care is required they are in the best place to deliver it.
Geraldine adds: “Caring Hands know that situations can change very quickly, meaning a flexible approach and constant re-evaluation is essential to ensure our customers remain happy. Having someone who knows you well and understands your needs is vital; especially when needs change.
“Our carers can see instantly if someone isn’t feeling well or is having an off day – responding by giving extra support, calling loved ones, or organising a doctor’s appointment. This is just one example why the matching process is so important.”